Refund policy

Personalized covers

Personalized covers are made just for you and are nonreturnable except for mistakes or damages. Please contact us if there is a problem with your order.

Non-personalized products

If your product did not work for you for whatever reason, please let us know! We are happy to accept your return if it is in unused condition in original packaging and within 30 days of purchase. The customer is responsible for return shipping.

Once we receive your return, please allow 7 days to receive your refund for the amount of the product purchased.

Exchanges of non-personalized products are available for local customers only.

If the item has a defect, please contact us and we will do what we can to make it right. We want you to be happy with your purchase and your experience with our company.

Please return to:

Cotton and Crate
4411 Cherry St
Winston Salem, NC 27105